Privacy Policy
Last updated: February 24, 2026
1. Data Controller
Company name: ELECTRIC MOBILE SL
Tax ID (CIF): B10893584
Address: Carrer de Vall D'Uixó 7, bajo izquierda, 46014, Valencia, Spain
Phone: +34 960 730 787
Email: info@engwespain.es
Website: www.engwespain.es
2. Personal Data We Collect
We collect personal data that you provide directly when interacting with our services:
Identification data: first name, last name, national ID (when required for billing).
Contact data: email address, phone number, shipping and billing address.
Transaction data: order history, purchased products, amounts, payment method used (we do not store complete card details).
Browsing data: IP address, browser type, pages visited, visit duration, cookies (see our Cookie Policy).
Communication data: messages sent through live chat, emails, contact forms, and support requests.
3. Purposes of Data Processing
We process your personal data for the following purposes:
• Order management: processing purchases, shipments, returns, and billing.
• Customer service: answering inquiries, handling complaints, and providing technical support for purchased products.
• Marketing communications: sending newsletters, offers, and promotions (only with your prior consent).
• Service improvement: analyzing browsing and website usage to enhance the user experience.
• Legal compliance: fulfilling applicable tax, accounting, and legal obligations.
• AI chat assistance: our virtual assistant uses artificial intelligence to answer questions about products, availability, and pricing. Conversations may be reviewed by our team to improve service quality.
4. Legal Basis for Processing
• Performance of contract: processing is necessary to manage your purchase and deliver the requested products (Art. 6.1.b GDPR).
• Consent: for sending marketing communications and using non-essential cookies (Art. 6.1.a GDPR).
• Legitimate interest: for fraud prevention and service improvement (Art. 6.1.f GDPR).
• Legal obligation: for compliance with tax and accounting obligations (Art. 6.1.c GDPR).
5. Data Sharing with Third Parties
Your personal data may be shared with the following recipients, exclusively for the purposes described:
• Shipping companies: to deliver the purchased products (name, address, phone number).
• Payment providers: transactions are processed through secure payment gateways (Visa/Mastercard, Klarna). We do not store your complete card details.
• Technology service providers: web hosting (Odoo S.A.), analytics tools, and virtual assistant (Anthropic/Claude AI).
• Public authorities: when required by applicable legislation (Tax Agency, etc.).
We do not sell, rent, or share your personal data with third parties for marketing purposes unrelated to our business.
6. International Transfers
Some of our service providers may be located outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place in accordance with the GDPR, such as standard contractual clauses approved by the European Commission or adequacy decisions.
7. Data Retention Period
• Customer data: for the duration of the commercial relationship and, subsequently, for the legally required retention periods (5 years for tax obligations).
• Billing data: 6 years in accordance with the Commercial Code.
• Marketing consent: until you withdraw your consent.
• Chat conversations: 12 months from the interaction.
8. Your Rights
In accordance with the GDPR and Spanish data protection law (LOPDGDD), you have the right to:
• Access: know what personal data we process about you.
• Rectification: request the correction of inaccurate or incomplete data.
• Erasure: request the deletion of your data when it is no longer necessary.
• Objection: object to the processing of your data in certain circumstances.
• Restriction: request the restriction of processing in cases provided by law.
• Portability: receive your data in a structured, commonly used format.
To exercise any of these rights, send an email to info@engwespain.es indicating your request and attaching a copy of your ID. We will respond within a maximum of 30 days.
If you believe your rights have not been adequately addressed, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our website uses SSL/TLS encryption for all communications and payments are processed through PCI-DSS certified gateways.
10. Minors
Our services are intended for persons aged 18 and over. We do not intentionally collect data from minors. If you become aware that a minor has provided us with personal data, please contact us so that we can delete it.
11. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we will send you information about new products, offers, and promotions. You can unsubscribe at any time by clicking the "unsubscribe" link included in each email or by contacting us at info@engwespain.es.
12. AI-Powered Virtual Assistant
Our website uses an artificial intelligence-based virtual assistant to provide information about products, availability, and pricing. When using the chat, please note that:
• Conversations are processed by a third-party AI service (Anthropic) to generate responses.
• Do not provide sensitive data (card numbers, passwords, medical data) through the chat.
• Conversations may be reviewed by our customer service team to improve the service.
• The assistant may transfer the conversation to a human agent if necessary.
• The virtual assistant is a support tool and may make errors in its responses, including incorrect information about prices, availability, technical specifications, or discounts. Information provided via chat does not constitute a binding offer. The definitive terms of any purchase will be those confirmed during the order process.
13. Website Information Accuracy
We strive to keep the information on our website up to date and accurate. However, unintentional errors may exist in:
• Photographs: product images are for reference only and may not exactly reflect the final product (color, included accessories, etc.).
• Descriptions and specifications: may contain inaccuracies or be outdated.
• Prices: in the event of an obvious pricing error (a price disproportionately lower than the actual value of the product), we reserve the right not to complete the sale. In such cases, we will notify you of the error, offer you the correct terms, and if you do not accept them, we will issue a full refund of the amount paid.
• Discounts and coupons generated by the virtual assistant: if the chatbot offers an excessive discount in error, we reserve the right to cancel such coupon and offer alternative terms. If the customer does not accept the new terms, a full refund will be issued.
The display of products on the website does not constitute a binding offer. The purchase contract is only concluded upon our confirmation of the order.
14. Products Purchased on Other Platforms
This privacy policy applies exclusively to data collected through www.engwespain.es and our physical store in Valencia. We are not responsible for data processing carried out by other platforms (Amazon, eBay, Wallapop, or others) where ENGWE brand products may be sold. If you purchased an ENGWE product on another platform, please refer to that seller's privacy policy.
15. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. The date of the last update will be shown at the top of this document. We recommend reviewing this page periodically to stay informed of any changes.