ENGWE Spain · Technical service
Technical service for your ENGWE bike
Tell us what is happening with your bike. Our team will review your request and contact you to agree on the next step.
Request technical serviceNo account needed. A request does not confirm an appointment or authorise paid work.
Benefits
Support for your ENGWE
Share the model and symptoms so we can understand what needs checking on your bike.
Work agreed with you
Before any paid work, we explain the assessment and terms so you can decide how to proceed.
Follow your request
Keep information and follow-up in the same email conversation, without starting over each time.
How the service works
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Send your request
Describe the issue and add a photo if it helps. You do not need every document to get started.
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Arrange an assessment
We clarify the details and, where appropriate, arrange bike intake or diagnostic work.
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Decide on the repair
After the assessment and your approval, we carry out the agreed work and let you know when your bike is ready.
Tell us what is happening with your bike
Include the model, symptoms and when the issue started. If available, add your order number, the seller or the serial number.
Warranty handling depends on the seller and the circumstances. The availability and terms of paid service are agreed after we review your request.
Warranty and diagnostic terms
Warranty assessment is free and handled separately. Paid diagnosis costs €25 (VAT included) for a bike bought directly from Electric Mobile SL / ENGWE Spain, with proof of purchase identifying the model or serial number; otherwise, €50 (VAT included). If the repair is carried out, the diagnostic fee is credited once. If you decide against repair, completed diagnostic work remains payable. Sending this request does not create a charge.